Got some questions?
You’ve come to the right place. Check the list below for answers to the most common questions about my services and products.
How does the Magic Words Members’ Club work?
Until August 31st 2018, customers who sign up to the Magic Words Members’ Club will be classed as “founding members”. This will grant them evergreen access to all current templates and all future templates in the Magic Words Members’ Club.
Membership will cost £15 per month and will be billed monthly on the date you signed up. For example, if you sign up on the 5th August, you will be billed each month on the 5th.
Reading after 31st August 2018? It’s still a pretty sweet deal. You’ll get access to the template released the month you sign up, plus all future template collections.
If there’s a template in the back catalogue you simply must have, you can purchase it for £20.
Can I download the templates in the Magic Words Members’ Club?
YES! That is exactly what they’re designed for, so download away! Use them as templates that you can edit, amend and upcycle to suit your communication style and your client interactions.
Do you offer refunds?
Abso-frickin-lutely. If you’re not happy, you have 15 days to get a full refund. Just email firstname.lastname@example.org
Can I cancel my membership?
Yes, at any time. No questions asked. Just send an email to email@example.com
Do you charge taxes on your products?
Yes, if you are located within the EU, you will be charged VAT. For the rest of the world, you’re in luck - no VAT.
The tax will be applied at checkout.
Can I pay in another currency?
Unfortunately, all payments are in GBP, but you can see the price of your chosen product or service in your own currency, by selecting it from the dropdown menu at the bottom of each page. Currently, you can check out prices in GBP, USD, EUR, CAD and AUD.
Do you offer other copywriting services?
Yes, I do. I also write websites for entrepreneurs, but please be advised that this service is reserved for clients who undertake either my full content strategy programme (The Works) or one of my focus sessions.
My requirements don’t fit with any of the packages you feature on the site - are they the only options you offer?
I do sometimes offer bespoke packages on strategy or writing - send me an email to firstname.lastname@example.org and I can tell you honestly if I’m the best person to help you.
Hope I've answered everything!